Troubleshooting

Samsung PL120 Camera Troubleshooting


If you are having trouble with your Samsung PL120, try these troubleshooting procedures before you contact a service center. If you have attempted the suggested remedy and are still having problems with your device, contact your local dealer or service center.

Problem:
Cannot turn on the camera

Solutions:

  • Ensure that the battery is inserted.
  • Ensure that the battery is inserted correctly. 
  • Charge the battery


Problem:
The power turns off suddenly

Solutions:

  • Charge the battery.
  • Your camera may be in Power save mode.
  • The camera may turn off to prevent the memory card from being damaged due to an impact. Turn on your camera again.


Problem:
The camera is losing battery power quickly

Solutions:

  • The battery may lose power more quickly in low temperatures (below 0 °C/32 ºF). Keep the battery warm by putting it into your pocket.
  • Using the flash or recording videos depletes the battery quickly. Recharge if needed.
  • Batteries are consumable parts that must be replaced over time. Get a new battery if the battery life is diminishing quickly


Problem:
Cannot capture photos

Solutions:

  • There is no space on the memory card. Delete unnecessary files or insert a new card.
  • Format the memory card.
  • The memory card is defective. Get a new memory card.
  • Make sure that the camera is switched on.
  • Charge the battery.
  • Make sure that the battery is inserted correctly


Problem:
The camera freezes

Solutions:

  • Remove the battery and insert it again.


Problem:
The camera heats up

Solutions:

  • While you use the camera, it may heat up.
  • This is normal and should not affect your camera’s lifespan or performance


Problem:
The flash does not work

Solutions:

  • The flash option may be set to off.
  • You cannot use the flash in some modes.

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